Transactional Emails

7 Tips To Enhance and Optimize Your Transactional Emails 2020

If you send an email, there’s a pretty good chance that some of it is Transactional. Transactional Emails are unique in that it is an email that everyone wants. While it may be hard to believe some people do not want your bulk email, you can only hope to get a portion of the open rate Transactional messages to do.

Different people have different definitions of what Transactional Emails is, so let’s try to define it so we are all on the same page. It is a 1-to-1 communication medium and in most cases, initiated by the recipient. These messages include welcome emails, thank you emails, receipts, cart abandonment, password resets and many more.

So how do you take advantage of messages that land in the inbox? The ones that are actually going to be opened and read, but without getting carried away? It’s simple but counters intuitive to what you may think: add some marketing to it and include it in your Marketing Strategy. If you follow best practices and stay within industry guidelines, adding a marketing message is a great way to drive customers back to your website and boost sales.

Here are Seven Proven Tips for your Transactional Emails:

  • Leave the subject line alone as it needs to continue to identify the purpose of the message.
  • Make sure the Transactional portion of the message is at the top of the email. Also, put your marketing message at the bottom.
  • Use 30% or less of the email for the marketing call to action.
  • While a standard banner at the bottom of the email is a great way to start, fine-tune the message to the individual user if you have dynamic content and segmenting capabilities. If you have sent a receipt for a particular item, catch their attention with an item that compliments that item.
  • Just because the message is Transactional does not mean it has to be a plain text email. Let your Marketing Department help you spruce the message up while staying within technical best practices and standards.
  • Take advantage of opportunities to get users back to your site. Link your company logos and any images, and link the product, service or shipping details back to your website where you have a better opportunity to resell to your customer.
  • Don’t forget to add a preference center link in your email. This can give recipients an opportunity to sign up for other email communications that you offer.

Once these are set up and you are reaping the rewards of your hard work, don’t forget to measure results. Do some a/b testing to see what works and what doesn’t. Track your inbox placement on your transactional stream.

This highly engaged email stream will outperform your bulk email percentage-wise, so you should continue to see these messages getting to the inbox. But you should be checking that in the process, your marketing has not affected your placement due to these changes.

As always, take advantage of the relationship with your ESP. They should have the experience and expertise to make all of your email ventures a success!